Return and guarantee
Returns and returns of goods
Did you order the wrong item? Products ordered from us can be returned up to 6 days after receipt of the goods, provided they are returned in undamaged original packaging. In this case, the buyer bears the shipping costs. Please contact us before returning the goods so that we can handle the return for you. Please use our address given below for your shipments.
Articles made especially for you
Items that have been specially made or altered for you cannot be returned.
Warranty for devices / models
The warranty in accordance with the following provisions is 2 years, unless otherwise agreed in writing. The warranty period begins with the date of delivery. Liability for normal wear and tear and wear parts is excluded.
Devices, models or accumulators which are equipped with a serial number are recorded by us on receipt and dispatch of goods and assigned to the end customer
Removal of the serial number (sticker/inscription) will invalidate the warranty.
Warranty for LiPo batteries / rechargeable batteries of all kinds
Wearing parts such as batteries are excluded from the warranty by Swaytronic as well as by trade partners. Within the first 3 months from the time of collection or delivery, Swaytronic may, at its own discretion, provide a voluntary warranty as a gesture of goodwill. However, this requires compliance with the safety regulations according to Article 7. Furthermore, an inspection of the damage at our premises is mandatory. No warranty claim can be decided on the basis of pictures or other data.
Devices, models or accumulators which are equipped with a serial number are recorded by us on receipt and dispatch of goods and assigned to the end customer
Removal of the serial number (sticker/inscription) will invalidate the warranty
Warranty for LiFePo4 storage batteries / mobile energy
Swaytronic provides a voluntary manufacturer's warranty of 5 years for the product portfolio of storage batteries. The period for calculating the warranty period starts from the date of purchase, however, a maximum of 1 year after manufacture. The warranty period is not extended by the provision or granting of services within the scope of this warranty, in particular not by replacement or repair.
The choice of replacement, repair or reimbursement is at the discretion of Swaytronic (Schweiz) AG.
Devices, models or accumulators which are equipped with a serial number are recorded by us at the time of receipt and dispatch of goods and assigned to the end customer
Removal of the serial number (sticker/inscription) will invalidate the warranty
Exclusion:
Not covered by the warranty are damages, defects and malfunctions caused by:
a) force majeure (e.g. lightning strike, overvoltage, thunderstorm, flood, fire)
b) normal wear and tear
c) mechanical impact or force such as transport damage, falling, deformation,
d) improper, abusive or negligent handling or use,
e) faulty installation or commissioning
f) malfunction of other connected devices,
g) failure to observe safety precautions,
h) independent modifications, programming or repairs,
i) improper use in accordance with the operating instructions or otherwise improper handling of the goods.
Further claims, in particular for compensation for direct or indirect damage caused by the defect of the device, the costs incurred by the removal and installation or lost profit, are excluded.
Warranty for solar panels / mobile energy
Swaytronic provides a voluntary manufacturer's warranty of a maximum of 5 years for the solar panel product portfolio, with exceptions. The effective warranty period can be found in the respective product.
Swaytronic (Schweiz) AG has the right to choose between replacement, repair or reimbursement of costs.
Further claims, in particular for compensation of direct or indirect damages caused by the defect of the device, the costs incurred by the removal and installation or lost profit, are excluded.
Devices, models or accumulators which are equipped with a serial number are recorded by us on receipt and dispatch of goods and assigned to the end customer
Removal of the serial number (sticker/inscription) will invalidate the warranty
Exclusion:
Not covered by the warranty are damages, defects and malfunctions caused by:
a) force majeure (e.g. lightning strike, overvoltage, thunderstorm, flood, fire)
b) normal wear and tear
c) mechanical impact or force such as transport damage, falling, deformation,
d) improper, abusive or negligent handling or use,
e) faulty installation or commissioning
f) malfunction of other connected devices,
g) failure to observe safety precautions,
h) independent modifications, programming or repairs,
i) improper use in accordance with the operating instructions or otherwise improper handling of the goods